FAQ
Return Policy:
Can I return my products?
Yes you can!
As long as you return the item in it’s original condition (within 30 days from purchase)
We will give you a full refund when we receive them back and have checked them.
Sorry, postage isn’t refunded and you will have to pay for return postage.
What if my item is broken?
Send us in some photos so we can assess the damage. As long as it’s a manufacturing fault and not misuse we will be able to send you a replacement.
Shipping:
Can I order if I live outside the UK?
Of course! We ship worldwide! Shipping is Calculated at Checkout.
How long until my item arrives?
In stock (not Pre Orders) take 1-6 days to process and then shipping times are:
- United Kingdom – Tracked 48 - Approximately 2 days
- Europe – Please Message to enquire.
- Rest Of The World – Please Message to enquire.
What do I do if I’ve waited the max time and haven’t received my order?
Check with your local post office or a neighbour, if you still haven’t received it drop us an email!
Is there tracking?
Yes, you will receive a tracking number for your order
I pre-ordered an item, how long will it take?
All items bought in one order will ship together, this means any items purchased with a pre-ordered item will ship with that item in the month specified on the pre-ordered items description.
My address has changed, what can I do?
If your order hasn’t been shipped, you can contact us (thecrafterbox@hotmail.com) to get it changed. If it has already been shipped, then unfortunately you will need to wait for the package to return to us before requesting reshipping or a refund.
Privacy
This privacy policy sets out how The Crafters Box uses and protects any information that you give The Crafters Box when you use this website.
The Crafters Box is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The Crafters Box may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- Name and payment details
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To process your order and obtain payment
- Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website..